Privacy Policy

Definitions

This section defines key terms used in this Privacy Policy to help you understand our processing activities and the rights available to data subjects in connection with property transaction assistance provided by DealHubHome.

Personal data means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, identification numbers, business information, property details and communications content collected in the context of property transactions.
Processing means any operation performed on personal data, whether automated or not, such as collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, erasure or destruction related to property transaction services.
User refers to any individual who accesses DealHubHome.club or uses DealHubHome services, including property buyers, sellers, agents and other parties involved in a transaction in Malaysia.
Service refers to property transaction assistance, advisory support, document coordination and related online services provided by DealHubHome to facilitate property sales, purchases, leases or transfers.
Cookies are small data files stored on your device by a website to remember preferences, measure site usage and enable certain site functions. Similar local storage technologies are included under this term.

Data Collection

We collect personal data that is necessary to provide property transaction assistance, to fulfil contractual obligations, and to meet legal and regulatory requirements. Data may be provided directly by you, obtained automatically when you use our site, or received from third parties involved in a transaction.

Data You Provide

Data you supply directly to DealHubHome when requesting services, completing forms, communicating with our team, or uploading transaction documents.

Identification and contact details: full name, national ID or passport number, telephone number and email address.
Property and transaction details: property address, title information, purchase price, transaction dates and related documents.
Business and payment information: bank account or payment instrument details provided for transfers and fee settlement.
Supporting documents: scanned identity documents, sale and purchase agreements, loan documents, tax or utility records required to complete a transaction.
Communications content: messages, instructions and correspondence you send to our staff or submit through forms on DealHubHome.club.
Preferences and consents: marketing preferences, service choices and explicit consents you provide for specific processing activities.

Data Collected Automatically

When you visit DealHubHome.club or use our online services, we may collect technical and usage information to operate and improve the site and services.

Device and browser details: device type, operating system, browser version and screen resolution.
IP address and approximate location derived from IP for analytics and security monitoring.
Usage data: pages visited, time and date of access, click patterns and navigation paths on the site.
Referrer and source information: how you arrived at the site, search terms and referral URLs.
Cookies and unique identifiers: cookie IDs and similar identifiers used to remember settings and measure site performance.
Error and diagnostic logs: technical logs created by servers and services to identify and resolve issues.

Data from Third Parties

We may receive data related to a transaction from third parties when necessary to facilitate services or when such parties are engaged by you or by regulatory processes.

Real estate agents, escrow services and property portals that share transaction details or documents relevant to a property matter.
Banks, business institutions and payment processors involved in funding or settlement of a property transaction.
Public registries, title search services and government agencies that provide property ownership or regulatory records.

Purposes of Processing

We process personal data for clearly defined operational purposes necessary to provide, maintain and improve property transaction services and to meet legal or regulatory obligations in Malaysia.

To perform contract-related activities: preparing documents, coordinating settlements, and facilitating communication between parties to a property transaction.
To verify identity and conduct due diligence required by anti-funds laundering and other regulatory frameworks.
To communicate with users about case status, appointments, document requests and service updates.
To process and reconcile payments, invoices and fees with banks and payment providers.
To comply with legal and regulatory obligations, such as reporting to authorities when required by law.
To prevent, detect and contribute fraud or misuse of services, and to protect the security of our systems.
To analyze service performance and usage patterns for operational improvements and system maintenance.
To provide optional communications about products and services where you have provided consent or where permitted by applicable law, with an option to opt out.

Legal Basis for Processing

We rely on appropriate legal bases for processing personal data, as required by applicable law. These may include contractual necessity, consent, compliance with legal obligations and legitimate interests.

Performance of a contract: processing necessary to provide services you have requested, such as completing a property transaction.
Consent: where you have given clear consent for specific processing activities, for example marketing communications.
Legal obligation: processing required to comply with statutory duties, regulatory requests or court orders.
Legitimate interests: where processing is necessary for our legitimate business interests, such as preventing fraud, securing systems, and improving services, balanced against your rights.

Data Protection Rights and Comparable Local Rights

Depending on your location and applicable law, you may have rights regarding your personal data. While Malaysian law (including the Personal Data Protection Act where applicable) governs many interactions, we also refer to internationally recognized rights similar to those set out in GDPR for transparency.

Right of access: you may request confirmation of whether we process your personal data and request a copy of data we hold about you.
Right to rectification: you may request correction of inaccurate or incomplete personal data.
Right to erasure: you may request deletion of personal data where retention is no longer necessary or where required by law, subject to exceptions.
Right to restrict processing: you may request limitation of processing in certain circumstances, for example while a dispute is resolved.
Right to data portability: where applicable, you may request transfer of certain personal data to another service provider in a structured, commonly used format.
Right to object: you may object to processing based on legitimate interests or direct marketing; we will assess and respond in accordance with applicable law.

Cookies and Similar Technologies

DealHubHome.club uses cookies and similar technologies to improve site functionality, measure performance and tailor user experience. This section explains what types of cookies we use and how to manage them.

We use session cookies that expire when you close your browser, persistent cookies that remain for a defined period, and third-party cookies set by analytics or service providers integrated with the site.

Cookies fall into categories such as strictly necessary (for site operation), preferences (to remember settings), analytics (to measure site usage) and advertising (to support targeted communications where permitted).

You can manage cookie preferences via your browser settings or device controls. Many browsers allow you to block or delete cookies. Opt-out tools provided by third-party analytics providers can also be used to limit tracking.

Cookie Policy

Data Sharing

We share personal data with limited categories of recipients when necessary to deliver services, to comply with legal obligations, or when you have provided consent. Recipients are selected to meet service delivery and security standards.

Payment processors and banks that facilitate settlement and funding for property transactions.
Legal, accounting and escrow professionals engaged to provide transaction-related services or to satisfy regulatory requirements.
Third-party service providers such as cloud hosting, document management and secure communications platforms used to support our services.
Government, regulatory and law enforcement authorities when disclosure is required or permitted by applicable law.
Affiliated companies and partners involved in the coordination of a property transaction, with appropriate confidentiality safeguards.
Analytics and monitoring providers that process usage data on our behalf under contractual restrictions.

International Transfers

Some service providers we use operate in jurisdictions outside Malaysia. When personal data is transferred internationally, we implement safeguards to ensure an adequate level of protection consistent with applicable law.

Safeguards include: data processing agreements with contractual protections, use of approved transfer mechanisms where available, encryption in transit and at rest, and restricting access to personnel who require the data to perform their duties.

Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, or as required by law or legitimate business needs such as recordkeeping and dispute resolution.

Account and profile information is retained for the duration of the service relationship and afterwards for a period required for recordkeeping and compliance purposes, typically up to 7 years where retention is necessary for business or legal obligations.

Communications platform with DealHubHome in relation to a transaction are retained for a period that supports transaction completion, client service and potential dispute resolution; routinely this period is up to 3 years unless a shorter or longer period is required by law.

System logs and diagnostic information are retained to support security monitoring and troubleshooting; standard retention is up to 2 years unless required otherwise by operational needs or legal requirements.

When personal data is no longer required for the purposes outlined, it will be securely deleted or anonymized unless retention is necessary for legal compliance, contribute or legitimate business needs.

Security Measures

DealHubHome implements reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration or disclosure. Measures are reviewed periodically to reflect changes in technology and risk.

Encryption of data in transit (TLS) and encryption at rest for sensitive data stored in our systems.
Access controls, role-based permissions and multi-factor authentication for authorized personnel handling personal data.
Regular security assessments, staff training on data protection, and incident response procedures to address potential breaches or vulnerabilities.

Your Rights

If you wish to exercise any rights regarding your personal data, please contact DealHubHome using the details below. We will respond to requests in accordance with applicable law and after verifying the identity of the requestor.

Access: request confirmation of whether your personal data is processed and obtain a copy of that data where applicable.
Rectification: request correction of inaccurate or incomplete personal data.
Erasure: request deletion of personal data where retention is no longer necessary or processing is not lawfully justified, subject to legal exceptions.
Restriction: request limitation of processing while a matter is being verified or resolved.
Data portability: where applicable, request transfer of certain data to another service provider in a commonly used format.
Consent withdrawal: withdraw consent previously given for specific processing activities without affecting processing carried out prior to withdrawal.
Right to withdraw consent for processing activities that rely on consent where applicable under local law.
Right to lodge a complaint with the relevant Malaysian data protection authority if you believe your rights have been infringed.

How to make a rights request

You may submit a request to access, correct, delete, or port personal data that DealHubHome holds about you. Provide sufficient information to identify yourself and specify the data or action you request. We may need to verify your identity before processing the request and may ask for additional information to clarify the scope.

[email protected]

We aim to acknowledge rights requests within 14 calendar days and to complete requests within 30 calendar days where feasible. Response times may be extended if verification or complex searches are required; we will inform you of any extension.

Marketing communications

DealHubHome may send informational and service-related communications about property transaction processes, platform updates, and relevant service offerings. Where required by law, we will obtain your consent for promotional messages. You can choose which communications you receive and adjust preferences at any time using the unsubscribe mechanism or by contacting us.

To stop receiving promotional emails, use the unsubscribe link in any marketing message or contact our data protection contact. Processing of transactional and service-critical messages may continue where necessary for transactions you have initiated.

Children's personal data

DealHubHome services are intended for adults and persons able to enter into legal agreements regarding property transactions. We do not knowingly collect personal data from children under the age required by Malaysian law for property-related services. If we learn we have collected such data inadvertently, we will take steps to delete it when appropriate.

Links to third-party sites

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of those sites. Review the privacy notices of any third-party services before providing personal data to them.

Changes to this privacy notice

We may update this privacy notice to reflect changes in our practices, regulatory requirements, or services. Material changes will be published on the DealHubHome website with an updated effective date. Non-material clarifications may be implemented without prior notice.